Holiday Homes app
Quote, book, check in and check out guests, run cleaning and maintenance, and pay your owners, right beside your WhatsApp chats.
Install it from the marketplace inside Scratchboard, then change anything to fit how you work.
Built for
- Holiday home operators
- Villa managers
- Serviced apartment operators
- Airbnb co-hosts
- Companies managing homes for their owners
- Modules
- 17
- Automations
- 55
- One-click actions
- 46
- Reports
- 13
- WhatsApp templates
- 20
Sound familiar?
The everyday problems the Holiday Homes app takes off your plate.
The same night sold twice
A direct guest books on WhatsApp while an OTA booking for the same night sits in another inbox. Someone finds out at check-in.
Door codes sent before the guest is ready
Check-in details go out before the IDs are in or the balance is paid, and the cleaner doesn't know the next guest arrives at 3.
Owner statements take days
Every month, revenue, commission, cleaning and repairs are pulled together by hand for each owner, and payouts slip.
How it works
From the first message to a finished job, step by step.
- 1
Enquiry
A booking starts from the WhatsApp chat with the dates and guests. It goes to the next person on the team, and the team lead is told if nobody replies in time.
- 2
Quote and hold
Find free units and send a quotation PDF. The dates are held for 24 hours by default. The guest replies ACCEPT to confirm; if the hold expires, the nights are freed.
- 3
Pay and verify
The advance and balance are scheduled with reminders, and a security deposit is taken. Guest IDs are chased 7, 3 and 1 day before arrival until they are verified.
- 4
Stay
Check-in details with the address, door code and Wi-Fi go out only once the IDs are verified and the balance is paid. Then a welcome, a mid-stay check and checkout instructions.
- 5
Checkout and turnover
A cleaning turnover is created at checkout, with a deadline before the next arrival. Feedback is requested, and the deposit refund is flagged once no guest-chargeable ticket is open.
- 6
Owner statement
On the 1st, each owner's statement for last month is built: revenue, commission, management fee, costs and payout. Approve it, send it on WhatsApp and record the payout.
What's inside
The records the app sets up for you, already linked together, with forms, lists, boards and dashboards.
Bookings
Each stay from Enquiry through Quoted, Confirmed and Checked in to Closed, with the money, deposit, channel and cancellation policy.
Units
Each home with bedrooms, rates, cleaning fee, deposit, house rules, Wi-Fi and door code, and its permit and expiry.
Guests and guest IDs
Guests with their stays and history, and an ID record per adult, checked before check-in.
Nights and blocks
Every unit night is held once, so overlaps are refused. Owner use and maintenance blocks hold nights too.
Channels
Direct and OTA channels with their commission, and whether the channel collects payment.
Turnovers and team
Cleaning jobs between stays with a deadline, assigned to your housekeeping team.
Maintenance tickets
Plumbing, AC, Wi-Fi and other issues, assigned to a technician and charged to the owner, the guest or the company.
Owners and statements
Owners from lead to live, with bank details, management fee and monthly statements showing occupancy, ADR and RevPAR.
Payments and invoices
Advances, balances, deposits, extras and refunds, with receipts and invoices that show the tourism fee as its own line.
Runs itself
Automations that are switched on when you install the app.
- The team lead is alerted when an enquiry has no reply after 15 minutes
- Quote follow-ups on day 1, 3 and 7, and expired quote holds free the nights
- Payment reminders 3 days before, on the day and 3 days after, then the team lead is told
- Guest IDs chased 7, 3 and 1 day before arrival until verified
- Check-in details sent once the IDs are verified and the balance is paid
- Welcome on arrival, a mid-stay message on stays of 3 nights or more, and checkout instructions the day before
- A cleaning turnover at checkout, with an alert to the team lead and cleaner if the deadline passes
- Permit reminders at 60, 30 and 7 days; an expired permit stops new bookings
- Owner statements built on the 1st, with payout reminders to accounts
- A feedback request the day after checkout; unhappy guests go to the manager
From the chat
What your team does without leaving the conversation.
- Create an enquiry, find free units and send a quote that holds the dates
- Add guest IDs, verify them and send the check-in details
- Change dates or guests, extend a stay or relocate a guest
- Request a payment, mark it paid and refund the deposit
- Enter an OTA booking, checked against its channel code and the nights
Inside the 24-hour window, messages go out automatically. Outside it, the app uses approved WhatsApp templates, or asks your team to send the message by hand.
Documents, reports and roles
Ready on day one, and yours to change.
Generated from the record and sent on WhatsApp in one click.
- Quotation
- Booking confirmation
- Check-in guide
- Invoice
- Receipt
- Owner statement
- Management proposal
For owners and managers, with a ready dashboard.
- Today: arrivals, departures and readiness
- Nights sold, revenue and ADR by unit and month
- Owner statements: occupancy, ADR, RevPAR and payouts
- Channel mix, commission and direct-booking share
- Enquiry sources, conversion and lost reasons
- Live quote holds
- Relocations
- Turnovers on time, per cleaner
- Maintenance tickets by unit and category
- Permits and expiries
- Money received, due, overdue and refunded
- Deposits held and refunds due
- Repeat guests and win-back list
Everyone sees only what their job needs.
- Homes ManagerEverything, including owners' bank details, door codes, rates, overrides, statements and refunds.
- Homes Team LeadEvery booking, turnover, ticket and block. Handles relocations and custom refunds. No owner bank details.
- Homes Guest RelationsEnquiries, quotes, bookings, guest IDs, payments, check-in and checkout. No owner money or bank details.
- Homes HousekeepingOnly their own turnovers, with the unit, staff access code and next check-in. No guests, money or door codes.
- Homes MaintenanceOnly their own tickets, plus units and turnovers. No guests' money or door codes.
- Homes AccountantOwners, statements, payouts, expenses, payments, invoices and refunds. Bookings read-only; no guest IDs or door codes.
Questions
Common questions about the Holiday Homes app.
Does it sync with Airbnb or Booking.com?
Not in this version. OTA bookings are entered by hand, and a daily reminder per channel prompts your team to do it. The app refuses the same channel code twice or a night that is already sold, and Relocate guest helps you recover if a night was sold twice.
How are WhatsApp messages sent outside the 24-hour window?
Inside the 24-hour window, the app sends a normal chat message. Outside it, the app uses its 20 WhatsApp message templates, which are submitted for Meta approval when your workspace is linked to the Team Inbox. If a message can't be sent, the booking owner is asked to send it by hand.
When does the guest get the door code?
Only when every needed guest ID is verified and the balance is paid. The manager can override this for a booking, and the reason is kept. The check-in guide PDF never prints the door code.
Does it handle permits and the tourism fee?
It tracks a permit per unit, such as a DTCM holiday home permit in Dubai, with reminders before expiry. It adds a tourism fee per bedroom per night as its own invoice line, at the rate you set. Check the current rates and rules with your authority; this is not legal or tax advice.
Can owners see their numbers?
Each owner gets a monthly statement PDF on WhatsApp with revenue, channel commission, management fee, costs, payout, occupancy, ADR and RevPAR. Statements are approved before they are sent.
Can I change the rules, times or messages?
Yes. Everything the app installs can be edited with the visual builders or by asking the AI Builder, for example to change check-in times or how long a quote holds the dates.
Works well with
Other apps businesses like yours install alongside it.
Ready to try the Holiday Homes app?
Start a 7-day free trial and install the Holiday Homes app, or book a demo and we'll walk you through it.