Last updated: March 23, 2026

Introduction

Libromi LLC (“we,” “us,” or “our”) operates ScratchBoard, accessible at scratchboard.cloud. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and related services. By accessing or using ScratchBoard, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of the platform:

Account Information — Your name, email address, and other registration details you provide when creating an account.
Usage Data — Information about how you interact with the platform, including pages visited, features used, and actions taken within the application.
Entity and Record Data — Any data, content, or records you create, upload, or store within ScratchBoard as part of your business applications.
Payment Information — Billing details required to process your subscription. Payment information is processed securely by Stripe and is not stored on our servers.
Cookies — Essential cookies used for authentication and session management.

How We Use Your Data

We use the information we collect for the following purposes:

Service Delivery — To provide, maintain, and operate the ScratchBoard platform and its features.
Payment Processing — To process subscription payments and manage your billing account.
Notifications — To send transactional emails, service updates, and security alerts relevant to your account.
Platform Improvement — To analyze usage patterns and improve the reliability, performance, and functionality of our services.
Customer Support — To respond to your inquiries and provide technical assistance.
AI Features — To power AI-driven functionality within the platform. Your data is not used to train AI models. AI features process your data solely to deliver results within your workspace.

Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it:

All data is stored on Amazon Web Services (AWS) infrastructure within secure, managed environments.
Data is encrypted at rest and in transit using TLS 1.2 or higher.
Multi-tenant isolation ensures that your data is logically separated from other customers' data.
Comprehensive audit logging tracks access and modifications to your data.
Our infrastructure and processes are designed with SOC 2 readiness in mind.

Third-Party Services

We integrate with the following third-party services to deliver our platform:

Stripe — For secure payment processing and subscription management.
Anthropic — For AI capabilities. API keys are provided via Bring Your Own Key (BYOK) configuration.
Voyage AI / OpenAI — For embedding and semantic search functionality. API keys are provided via BYOK configuration.
SMTP Providers — For transactional email delivery such as notifications and password resets.

Each third-party service is governed by its own privacy policy. We encourage you to review their respective policies.

Your Rights

You have the following rights regarding your personal data:

Access — You may request a copy of the personal data we hold about you at any time.
Export — You can export your data using our built-in GDPR-compliant data export tools.
Deletion — You may request the deletion of your personal data, subject to any legal retention requirements.
Account Closure — You have the right to close your account at any time. Upon closure, your data will be handled in accordance with our data retention policy.

Data Retention

Active data is retained for as long as your account remains active.
Soft-deleted data is permanently purged after 90 days.
Audit logs are retained for a configurable period based on your plan and preferences.

Cookies

ScratchBoard uses essential cookies only. These cookies are strictly necessary for authentication and session management and do not track your activity across other websites. We do not use advertising or analytics cookies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@scratchboard.cloud.