Team Inbox Apps
Your apps inside the Libromi Team Inbox
Use your Scratchboard records right beside customer chats in the Libromi Team Inbox.
What it is
Run Scratchboard apps next to your customer conversations in the Libromi Team Inbox. Agents see the records linked to each contact, create or update them from the chat, run actions and handle approvals without leaving the inbox.
What you get
- Records linked to the contact shown beside every conversation
- Create, link and update records from the chat
- AI fills a record from the conversation for you to review
- Run actions, add notes and tasks, and approve requests in the sidebar
- Send approved WhatsApp templates from a record
- Workflows triggered by inbox events that tag, assign, note or close conversations
- Describe an app and the AI Builder creates it for the inbox
How it works
Three steps from setup to results.
Build or install an app
Describe what agents need (orders, bookings, tickets) and the AI Builder sets it up for the inbox.
Open a conversation
Records linked to that contact appear in the sidebar beside the chat.
Work without switching tabs
Create records, run actions, approve requests and send templates from the sidebar.
Key capabilities
The core of Team Inbox Apps.
Beside every chat
Records linked to the contact, next to the conversation.
Fill from chat
AI drafts a record from the conversation for you to review.
Actions & approvals
Run actions and approve requests in the sidebar.
Inbox workflows
React to inbox events: tag, assign, note or close.
Frequently asked questions
Short answers to common questions.
What is the Libromi Team Inbox?
A shared inbox for customer conversations (for example WhatsApp). Team Inbox apps add your Scratchboard records to its sidebar.
How do I create a Team Inbox app?
Describe what your agents need to the AI Builder, or build the entities yourself and add them to the inbox sidebar.
Related features
These work hand in hand with this one.
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