Salon, Spa & Fitness app
Run appointments, classes, memberships and vouchers for your salon, spa or studio, right beside your WhatsApp chats.
Install it from the marketplace inside Scratchboard, then change anything to fit how you work.
Built for
- Hair and beauty salons
- Spas and massage centres
- Aesthetics and skin clinics
- Gyms and personal trainers
- Yoga, dance and pilates studios
- Modules
- 9
- Automations
- 35
- One-click actions
- 31
- Reports
- 10
- WhatsApp templates
- 23
Sound familiar?
The everyday problems the Salon, Spa & Fitness app takes off your plate.
No-shows and double bookings
Clients forget their slot, or two bookings land on the same stylist at once, and the day's schedule falls apart.
Packages tracked on paper
Nobody is sure how many sessions a client has left or when a membership ends, so renewals are missed.
Clients drift away
Regulars stop coming and nobody notices until weeks later. There is no simple way to invite them back.
How it works
From the first message to a finished job, step by step.
- 1
Book
Book an appointment or a class from the WhatsApp conversation. The staff calendar refuses clashing bookings, and a full class takes no more bookings.
- 2
Remind
The client gets a confirmation, a reminder the day before and another 2 hours before. Clients with repeated no-shows are asked for a deposit.
- 3
Visit
Check the client in and complete the visit. Allergies show as a banner to every practitioner. Record the payment and the receipt is sent on WhatsApp.
- 4
Packages and memberships
Sell a session pack or membership and send the membership card. Sessions are counted from visits, and renewal reminders go out in time.
- 5
Bring them back
Feedback after the visit, a review link for happy clients, a rebook nudge at each service's interval, and win-back and birthday messages for opted-in clients.
What's inside
The records the app sets up for you, already linked together, with forms, lists, boards and dashboards.
Clients
One record per client with visit history, allergies and medical notes, marketing consent and status (Active, Lapsed or Blocked).
Appointments
Bookings on the staff calendar, from Booked and Confirmed through Arrived to Completed, No-show or Cancelled, with deposits and payments.
Services
Your menu of services with duration, clean-up time, price and the interval for rebooking.
Staff members
Stylists, therapists and trainers, linked to their calendar and their bookings.
Classes
Group sessions with a capacity. Once a class is full, it takes no more bookings.
Packages
Session packs and membership plans you sell, with sessions, validity and price.
Memberships
Each client's pack or membership, from Active through Expiring or Frozen to Expired or Exhausted, with sessions used and left.
Visits
Each session used against a membership. A cancellation never uses a session.
Vouchers
Gift, birthday, win-back and compensation vouchers with partial redemption and an expiry date.
Runs itself
Automations that are switched on when you install the app.
- Booking confirmation, a reminder the day before and another 2 hours before the appointment
- The same start time is refused for a staff member, and overlaps including clean-up time are flagged
- A no-show message, and a deposit required after 2 no-shows within the window you set
- Feedback request after the visit, with a review link for happy clients
- Membership reminders 7 days and 1 day before it ends; expired memberships are closed automatically
- A frozen membership has its end date extended and becomes active again when the freeze ends
- A renewal offer when 2 sessions are left
- A rebook nudge at each service's interval, at most one offer a week
- Win-back messages 30, 60 and 90 days after the last visit, with optional vouchers
- Birthday greetings with an optional voucher; offers go only to clients who opted in
From the chat
What your team does without leaving the conversation.
- Book an appointment or a class, reschedule or cancel
- Check the client in, complete the visit and record the payment
- Request a deposit, or mark a no-show
- Sell a package, send the membership card, freeze or renew
- Issue a voucher and send it on WhatsApp
- Rebook the last service or send an offer
Inside the 24-hour window, messages go out automatically. Outside it, the app uses approved WhatsApp templates, or asks your team to send the message by hand.
Documents, reports and roles
Ready on day one, and yours to change.
Generated from the record and sent on WhatsApp in one click.
- Receipt
- Membership card
- Membership receipt
- Gift voucher
For owners and managers, with a ready dashboard.
- Bookings and utilisation by staff
- Revenue by service
- Retention
- No-shows by staff and service
- Membership renewals
- Voucher and win-back return
- Class fill rate
- Top clients by visits
- Staff commission (Managers)
- Studio overview dashboard
Everyone sees only what their job needs.
- Studio ManagerEverything, including prices, packages, staff and commission, deletes and settings such as vouchers, deposits and VIP thresholds.
- Team LeadEvery client, booking, class, membership and voucher. Waives deposits, freezes memberships, edits medical notes and sees money and commission.
- StaffFront desk and practitioners see the whole calendar and every client, and can book, check in, complete and sell. No commission, client spend or deletes.
Questions
Common questions about the Salon, Spa & Fitness app.
Do I need WhatsApp to use the Salon, Spa & Fitness app?
No. The app works in Scratchboard on its own. Connect a WhatsApp number through the Libromi Team Inbox to work from the chat sidebar and send confirmations, reminders and vouchers automatically.
How are client allergies handled?
Allergies show as a banner to every practitioner who opens the client. They are never included in WhatsApp messages.
How do no-show deposits work?
No-shows are counted over a rolling window. After 2, the client must pay a deposit to book. A Team Lead can waive it, and older no-shows are forgiven once they fall outside the window.
Will clients get marketing messages they did not ask for?
No. Rebook nudges, win-back and birthday messages and offers go only to clients who opted in.
How are WhatsApp messages sent outside the 24-hour window?
The app comes with 23 WhatsApp message templates. They are submitted for Meta approval when your workspace is linked to the Team Inbox. Until a template is approved, the staff member is asked to send that message by hand.
Can I use it with the Service Booking app?
Use one or the other for bookings. Service Booking keeps its own appointments, so running both would split your calendar.
Can I change the services, fields or messages?
Yes. Everything the app installs can be edited with the visual builders or by asking the AI Builder, for example to add a service category or change when reminders go out.
Works well with
Other apps businesses like yours install alongside it.
Ready to try the Salon, Spa & Fitness app?
Start a 7-day free trial and install the Salon, Spa & Fitness app, or book a demo and we'll walk you through it.