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Support

Helpdesk

Customer support ticketing with SLA tracking, knowledge base, agent assignment, and a customer support portal.

Entities

7

Portal

Yes

Support Portal

Dependencies

1

Category

Support

Features

Ticket creation and assignment
SLA tracking and escalation rules
Knowledge base articles
Customer self-service portal
Canned responses and templates
Satisfaction surveys and analytics

What's included

7 Entities

Roles & Permissions

Workflows

Layouts

Portal

Dependencies

Contacts

Required

Unified contact database for individuals and organizations with tagging, segmentation, and communication history.

Tags

supportticketshelpdeskcustomer-service

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