Insurance Agency app
Run renewals, comparison quotes, policies, premiums and claims for your insurance agency, right beside your WhatsApp chats.
Install it from the marketplace inside Scratchboard, then change anything to fit how you work.
Built for
- Independent insurance agents and POSPs
- Insurance brokers placing with several insurers
- Motor and health insurance specialists
- Life and family insurance advisers
- Agencies handling business and property cover
- Modules
- 10
- Automations
- 27
- One-click actions
- 22
- Reports
- 8
- WhatsApp templates
- 21
Sound familiar?
The everyday problems the Insurance Agency app takes off your plate.
Renewals are missed
Expiry dates sit in spreadsheets or on the insurer's website. A customer renews elsewhere because nobody reminded them in time.
Quotes go cold
Quotes from several insurers are sent as screenshots in the chat, and nobody follows up when the customer goes quiet.
Claims drag on
Customers do not know which documents are still needed or where their claim stands, so they keep messaging to ask.
How it works
From the first message to a finished job, step by step.
- 1
Lead
Add the customer from the WhatsApp conversation and open a lead for motor, health, life, travel, home or business cover. New customers are assigned to an agent automatically.
- 2
Compare and quote
Add quotes from several insurers and send them as one comparison PDF. Follow-ups go out after 2 and 5 days, and quotes expire after their validity date.
- 3
Issue the policy
Record the policy with net premium, insurer tax and total. The customer is told it was issued, and monthly, quarterly or half-yearly premium instalments are created to add up exactly.
- 4
Collect premiums
Premium reminders go out 3 days before and on the due date. Unpaid instalments past their due date are marked Overdue.
- 5
Claims and renewal
Register a claim with a document checklist for its type and keep the customer updated at each stage. Before expiry, a renewal lead is opened and reminders go out at 45, 15 and 3 days.
What's inside
The records the app sets up for you, already linked together, with forms, lists, boards and dashboards.
Customers
Everyone you insure, with KYC status, date of birth, marketing consent and the agent who owns them. Each customer is linked to a CRM contact by phone.
Leads
New business and renewals, from New through Details collected, Quoted and Negotiating to Issued or Lost, with source and lost reason.
Quotes
Quotes from several insurers for one lead, compared side by side and sent as a PDF.
Policies
Active policies with premium, tax, payment mode, no-claim bonus for motor and status from Active through Renewal due and In grace to Renewed or Lapsed.
Insured assets and members
The vehicles, property and family members each policy covers.
Premium instalments
Monthly, quarterly or half-yearly payments with due dates and paid status.
Claims and claim documents
Each claim from Intimated through Documents, Survey and Approved to Settled, with the papers it needs.
Insurers
The insurers you work with, used for quotes, policies and commission reports.
Runs itself
Automations that are switched on when you install the app.
- A renewal lead opened 45 days before expiry, once per policy
- Renewal reminders at 45, 15 and 3 days before expiry, with an owner alert if no renewal quote has gone out
- Expired policies move into a grace period (health) or lapse, and lapse when the grace period ends without a renewal
- Quote follow-up after 2 days and a last call after 5 days; quotes expire after their validity date
- Premium instalments created when a policy is issued, adding up to the total exactly
- Premium reminders 3 days before and on the due date; unpaid instalments past due are marked Overdue
- Claim document checklist built for the claim type, with missing documents chased every 3 days, at most 5 times
- Customer told on WhatsApp when a claim changes stage
- Birthday greetings once a year, not sent to customers who opted out of marketing
- Weekly alert to the manager when commission has not been received 45 days after a policy started
From the chat
What your team does without leaving the conversation.
- Add a customer and start a new lead
- Add quotes from several insurers and send the comparison
- Request KYC documents or a premium payment
- Share the policy summary or send a renewal notice
- Register a claim, chase its documents and send claim updates
Inside the 24-hour window, messages go out automatically. Outside it, the app uses approved WhatsApp templates, or asks your team to send the message by hand.
Documents, reports and roles
Ready on day one, and yours to change.
Generated from the record and sent on WhatsApp in one click.
- Comparison quote
- Policy summary
- Renewal notice
- Premium receipt
For owners and managers, with a ready dashboard.
- Renewal retention
- Premium and commission by insurer
- Claims pipeline
- Lead funnel
- Lapsed policies
- Renewals due
- Overdue instalments
- Insurance overview dashboard
Everyone sees only what their job needs.
- Insurance ManagerEvery customer, policy and claim, plus commission, insurers and settings.
- Insurance Team LeadThe team's customers, leads, policies and claims. Verifies KYC and cancels policies. No commission.
- Insurance StaffTheir own customers and those customers' leads, quotes, policies, claims and instalments. No commission or deletes.
Questions
Common questions about the Insurance Agency app.
Do I need WhatsApp to use the Insurance Agency app?
No. The app works in Scratchboard on its own. Connect a WhatsApp number through the Libromi Team Inbox to work from the chat sidebar and send quotes, renewal notices and reminders automatically.
How are WhatsApp messages sent outside the 24-hour window?
The app comes with 21 WhatsApp message templates. They are submitted for Meta approval when your workspace is linked to the Team Inbox. Until a template is approved, the owner is asked to send that message by hand.
Can my agents see our commission?
No. Commission is calculated on net premium and is visible to the Insurance Manager only.
Can customers stop birthday and marketing messages?
Yes. Each customer has a marketing opt-out with a consent date. Customers who opt out do not receive birthday greetings. Renewal, premium and claim messages still go out.
Can I change the products, reminder days or messages?
Yes. Everything the app installs can be edited with the visual builders or by asking the AI Builder, for example to add a product line or change how many days before expiry reminders go out.
Works well with
Other apps businesses like yours install alongside it.
Ready to try the Insurance Agency app?
Start a 7-day free trial and install the Insurance Agency app, or book a demo and we'll walk you through it.